Where Tech Meets People: Humanizing The Guest Experience

What will you learn?

Join NAVIS and Signature Worldwide for the fourth part of our webinar series, where we'll dive into the risks you face by keeping your guests away from a live person. Walk away with knowledge on which tools you can leverage to build out successful sales communication to help bridge automated and live communication experiences, along with these key takeaways:

  • How to give auto-responses a voice
  • A look at labor impact vs. direct dollars
  • Where do your guests go if you're not answering with a real person?
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Your Speakers

Amir Rashid

Amir is a highly skilled SaaS Consultant with nine years of technical experience, adept at managing technology-based implementations, aligning technical solutions with business process objectives, and generating analyses that pinpoint incremental revenue growth opportunities. He has worked within multiple Hospitality focused technology organizations, and helped several businesses in Central Florida through his own digital consulting firm, SFG Consulting. Amir started his career at NAVIS as a Client Success Strategist for three years before transitioning over to Sales as a Solutions Strategist and Territory Sales Consultant. There he helps properties identify the gaps in their leisure revenue generating related systems, databases, and processes and to showcase how NAVIS can fill those gaps.


Jen Severns

As Signature Worldwide National Director of Sales with over 20 years of hospitality sales and marketing experience, Jen is responsible for developing and maintaining relationships with hospitality organizations throughout the southern United States. She serves as a respected consultant to her hospitality clients, offering suggestions to increase revenue and improve guest loyalty through training and business solutions.


Kris Anderson

Kris spent 20 years working within the hospitality industry before joining NAVIS. She draws from this experience everyday as NAVIS Client Sales Consultant sharing with hospitality professionals insights to their business. Insights that work to increase direct revenue.